Terms of Use

This is a translation for convenience. The Serbian text is the legally binding version: original.

This document defines the rules, responsibilities and obligations of users when using the service available via the website „sprat.rs“ (hereinafter: the Platform).

The service is provided by the companySPRAT DOO SUBOTICA, with its seat in Subotica (24000), Vladimira Nazora 7,. The company is registered with the Serbian Business Registers Agency under registration number 22139410 and PIB 115299715 (hereinafter: the Company).

By using the Platform, users confirm that they accept these terms of use and agree that their relationship with the Company regarding the services is governed by these terms. It is thereby considered that a contract on the use of information society services has been concluded between the user and the company. These terms apply as general business conditions in accordance with the Law on Obligations and are applied together with all special agreements concluded between the parties, provided that they were known or had to be known at the time the contract was concluded.

Every user who accesses content on this Platform is obliged to act in accordance with the terms of use set out here.

Integrity and characteristics of the service

The Platform is intended for advertising real estate on the territory of the Republic of Serbia, including apartments, houses, business premises, plots, garages, parking spaces and other types of real estate, both for sale and for rent. In addition to listings, users also have access to informational content covering current events from the real estate market.

The Platform also provides certain functionalities that make it easier for users to buy, sell, rent or renovate real estate.

Any use of the Platform or its individual parts that deviates from the rules defined here will be considered unauthorized use and a violation of the terms of use.

The Company transmits, via the Platform, electronic communications initiated by users, but does not take part in creating, selecting content, editing or choosing the recipient of those messages. In other words, the Company does not influence the content or flow of electronic messages transmitted between users.

Internet advertising on the Platform is enabled in accordance with the applicable laws of the Republic of Serbia governing this area, including regulations on internet advertising.

The Company reserves the right to change, remove or upgrade, temporarily or permanently, any part of the Platform or content relating to it without prior notice to users, in compliance with applicable legal regulations and business standards.

All dates, deadlines and time stamps shown on the Platform are interpreted in accordance with the legislation of the Republic of Serbia, including the time zone and the definition of working days.

Intellectual property rights

The Company holds exclusive intellectual property rights over all content of the Platform, including its software, graphic design, sound elements, databases and other constituent parts.

Any use of the Platform or its part without the prior express written approval of the Company constitutes an infringement of intellectual property rights and may lead to the initiation of appropriate legal proceedings in accordance with applicable laws.

The Platform may also contain content over which third parties — whether natural or legal persons — hold intellectual property rights. This refers, among other things, to content entered by users (e.g. texts, photographs, etc.), as well as to materials provided by business partners. Persons who publish such content bear full responsibility for its lawfulness.

Users and other parties who enter content on the Platform declare and guarantee that they hold appropriate rights to publish such material, including copyright and other property rights, and that its use is in accordance with the law. The Company cannot be held responsible for any consequences that may arise from infringement of those rights, provided the content was published on the Platform in good faith.

Every natural or legal person who publishes content through the Platform is responsible for its compliance with applicable laws, including the Advertising Act and the Electronic Commerce Act, and bears full legal responsibility for making the published content publicly available.

User categories: visitors and registered users

The Platform is intended for different types of users, who may be divided into visitors and registered users according to the manner of access and use.

These terms of use apply to all users without exception, regardless of whether they access the Platform anonymously or through a registered account.

Visitor is any person who accesses the Platform via the internet without prior registration or login. Such access is free of charge and allows viewing of publicly available content, but does not allow active use of functionalities such as posting listings.

Registered user is a person who has created an account on the Platform in accordance with the procedure defined by these terms. Registration is available to all users and does not entail additional costs.

Registered users may be:

natural persons over 18 years of age,
legal persons.

Only registered users have access to the full range of Platform functionalities, including posting listings, sending inquiries, commenting on blog content and other interactive options. Access to the account is made by logging in, whereby the user defines the password themselves, except in cases where access is made via a Google account. The user is responsible for keeping the password safe and for all activities carried out using their access credentials.

Creating an account by a natural person requires entering certain personal data via a form. This data is processed in accordance with personal data protection legislation and the Privacy Policy published on the Platform. To protect the system from abuse, each user must verify their email address and phone number, whereby the same contact details may be linked exclusively to one user account.

Advertising by legal persons

Legal persons have the option of using the Platform for the purpose of advertising real estate, with the note that all standard advertising services are available free of charge during the promotional period, regardless of the user's legal status or the type of property. This benefit applies during the first six months from the launch of the Service.

During this period, users do not select advertising packages — all functionalities are available free of charge, without limits on the scope or number of listings.

Legal entities that advertise on the Platform may include:

Real estate agencies – legal entities and entrepreneurs engaged in brokering real estate transactions. They are allowed to open a so-called main account (umbrella), with the option of creating multiple sub-accounts with different user roles:
1. Agent – can create and manage their own ads;
Property owners who offer properties that have already been the subject of a legal transaction (e.g. sold, inherited, etc.) — they also have the right to publish ads during the promotional period free of charge.
New construction advertisers – including entrepreneurs, legal and natural persons offering residential or commercial units that have not yet been sold or transferred at the time of advertising — they may also use all advertising options free of charge.

After the promotional period expires, advertising categories and packages will be introduced, about which all users will be informed in a timely manner through the Platform.

Registration of legal entities is permitted only for entities registered in accordance with applicable laws.

Registered users are obliged to regularly update the information in their account and to promptly notify the Platform of any changes to their data.

At any time, a registered user has the right to request deactivation or complete deletion of their account by sending a request to: love@sprat.rs

Advertising through the Platform

The Company enables users to publish advertising messages exclusively via the internet, acting as an intermediary in the transmission of such content.

In accordance with applicable legal provisions (Article 45, paragraph 9 in conjunction with Article 19 of the Advertising Law), advertisers are not obliged to submit an advertising declaration, but they are required to clearly identify themselves when using the advertising service.

All content that users post on the Platform must be authentic, accurate and placed in the appropriate category, in accordance with the rules set out in these Terms of Use.

The full legal responsibility for the legality and truthfulness of the advertising message lies exclusively with the user who published the ad. Advertising that misleads, encourages discrimination, uses covert or comparative advertising methods, or in any way misleads users is prohibited, in accordance with the Advertising Law.

The user who posts content on the Platform guarantees that they have all rights and authorizations over the published material (texts, photographs, visual elements, etc.), including intellectual property rights, and bears responsibility for any infringement of those rights.

The Company reserves the right not to publish or to remove content from the Platform if it:

violates the laws of the Republic of Serbia,
contains inappropriate, offensive or unethical content,
is not in line with the mission of the Platform,
does not represent an advertisement related to the sale or lease of real estate.

By publishing an advertising message, the user gives the Company irrevocable consent to make that message available to the public through the Platform, as well as to share it through other services and media with which the Company cooperates, without additional compensation.

Further use and transfer of content published on the Platform by third parties is permitted exclusively with the prior written approval of the Company, with clear indication of the source and a link to the original publication.

The Company does not moderate user ads and does not influence their content. The user bears full legal responsibility for all information they publish. However, the Company reserves the right to make basic spelling or language corrections in order to preserve the quality of the display, without changing the meaning and message of the ad.

A user who posts content on the Platform gives the Company the right to use it for its own promotion, as well as for educational and other non-commercial purposes, without additional compensation.

Posting an ad on the Platform does not restrict the user from publishing the same content in other places or platforms of their choice.

Publishing ad listings

All users who have registered an account on the Platform have the option to independently post ads through the form available on the website. For the functionality of the system and a better user experience, certain fields in the form are mandatory. Users may hide some of these mandatory fields from public display to protect their privacy — in that case, the data remains visible only to the Company, but not to website visitors.

Real estate agencies (legal entities and entrepreneurs engaged in brokerage) have an additional option of posting ads via automatic integration. This technical option enables automatic transfer of ads from their database to the Platform, with automatic updating .

Combining both methods of posting ads is not allowed.

Users undertake to use all information obtained through the Platform, including contact details of other users, exclusively for the purpose for which the data was published. Any other use constitutes a violation of these Terms and may have legal consequences in accordance with applicable regulations.

After publication, the ad remains active in the system for 30 days, unless the user decides to deactivate it independently before that deadline. After this period, the ad is automatically removed from active display, but it can be reactivated by posting it anew.

During the promotional period, all ads and functions related to their highlighting will be available to users free of charge. After the promotional period ends, commercial advertising options will be introduced, and users will be notified in a timely manner.

Services and pricing policy

Registered users are required to post their ads in the appropriate category, in accordance with the type of user and the characteristics of the property they advertise, as defined in these Terms of Use.

In addition to the basic advertising service, the Platform also offers additional functionalities aimed at improving ad visibility and facilitating connection with potentially interested parties. These functionalities include various options for promoting and highlighting ads.

Besides advertising, users also have access to numerous informational tools and content related to the real estate market in the Republic of Serbia, including:

insight into price per square meter in different regions,
estimation of the market value of a property,
tips and answers to the most common questions about buying, selling and renting,
advice on furnishing properties,
calculators for loans, insurance, costs and creditworthiness.

During the promotional period, which lasts six months from the launch of the Platform, all advertising functionalities and services, including options for highlighting and promoting listings, are available to all users completely free of charge.

After the promotional period expires:

A detailed price list will be published, containing an overview of available services, their duration, terms of use and prices.
The price list will be available at: www.spat.rs/cenovnik.
All changes to prices will be clearly published on the Platform, at least 10 days before they take effect, in accordance with legal provisions and good business practice.

Users will be informed of all changes in a timely manner through the Service itself or through the contact information provided during registration.

Notifying users

By using the Platform, the user consents to occasionally receiving informational messages relating to the operation and content of the Platform, available functionalities, technical improvements, as well as other relevant information related to the Company's services.

Communication with users may take place through various channels, including (but not limited to): e-mail, SMS messages, Viber, telephone calls and similar forms of digital and direct communication.

The user may at any time express a wish not to receive a certain type of notification, in accordance with the privacy policy published on the Platform.

Guidelines for using the Service

Registered users undertake to observe the following guidelines when posting content on the Service. The Platform reserves the right to, at its own discretion, without prior notice, remove or refuse publication of content that does not comply with the Terms of Use, including (but not limited to):

Posting content in inappropriate sections or categories.
Duplicating listings (identical content published multiple times).
Advertising purchases or buyouts instead of sale/rental of properties.
Posting inappropriate or inauthentic photographs (e.g. with a "sold" mark, logos, contact details, etc.).
Listings containing multiple properties or services in one listing.
Any content that is offensive, discriminatory, inaccurate, disturbing, inappropriate, or constitutes a violation of third-party rights (including copyright and trademark rights).
Promotion of criminal activities, distribution of unsolicited messages (spam), attempts at fraud, use of malicious software, etc.
Collecting personal data without the user's permission.
Any activity that bypasses or undermines the security mechanisms of the Service.

The Platform reserves the right to monitor activities on the Service and, in the case of established violations of these guidelines, take appropriate measures – including suspension of accounts, removal of content and, if necessary, cooperation with competent authorities.

Limitation of liability

The Service is a platform for advertising and information, but it does not provide brokerage services or professional consultancy in connection with real estate transactions. In this regard:

The Company bears no responsibility for the accuracy, legality, truthfulness and completeness of content posted by Service users.
Users accept that they are solely responsible for all content they publish, as well as for the consequences arising from it.
The Company does not guarantee that advertisers will receive inquiries or conclude a legal transaction based on published ads.
There is no guarantee that third parties have not saved data from ads while they were publicly available, or that they will not use it to contact advertisers.
In the event of temporary unavailability of the Service due to maintenance, system upgrades or technical problems, the Company bears no responsibility
The Company may change, restrict or discontinue certain functionalities of the Service without prior notice, in accordance with laws and good business practices.
The Company does not assume responsibility for any kind of damage (material or non-material) that may arise as a result of improper use of the Service, technical errors, misuse by users or third parties, or for reasons beyond the Company's control.
Jurisdiction and dispute resolution
Business conducted through the Platform via this Service is regulated by the provisions of the Advertising Law, the Electronic Commerce Law, the Law on Obligations, the Law on Copyright and Related Rights, the Law on Trademarks, the Law on Personal Data Protection, as well as other relevant positive regulations of the Republic of Serbia.
Matters not regulated by these Terms of Use shall be governed by the provisions of applicable regulations of the Republic of Serbia.
The Platform is committed to preserving and applying the right to personal data protection enjoyed by natural persons, as well as copyright and intellectual property rights in general, in accordance with the legal and bylaws of the Republic of Serbia, rules of the information profession and good business practices.
The User and the Platform undertake to try to resolve any disputes arising in connection with the use of the Service amicably, through negotiations.
If negotiations do not produce a result, the parties agree that the substantively competent court in Subotica is responsible for resolving the dispute, except in cases where the jurisdiction of another court is prescribed by law.

Final provisions
These Terms of Use are published in the usual manner, via the Service website available at: www.sprat.rs
The Platform reserves the right to amend or supplement these Terms of Use at any time, with the obligation to publish such changes in consolidated text on the Service and to notify all registered users at least 10 days before the changes take effect.
These Terms of Use were published on the Service on 06.10.2025 and enter into force on 16.10.2025.